Jim Knight 
Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans [EPUB ebook] 

The growth and persistence of government budget deficits is causing increasing concern in both developed and developing countries. They have provoked extreme responses: some economists hold that they …

Multinational enterprises play a vital role in the economic activity of most developing countries. In India MNE affiliates dominate whole sectors of industry – such as plastics and pharmaceuticals – …

Any attempts to control the greenhouse effect will involve reducing carbon dioxide emissions and therefore requires energy efficiency. Victor Anderson analyses ways in which energy can be used more e …

While attention has been focused on high-level struggles over control of giant enterprises in China and the former Soviet bloc, a remarkable but underreported revolution has been occurring at the gra …

Not until 1997 did a female become chief executive officer of a Fortune 500 corporation (Jill Barad, at Mattel Toy Co. Women’s progress since that time has been in fits and starts, exceedingly slow. …

It is becoming increasingly difficult to deny that human activity is a factor in global climate change. This special volume of REA facilitates readers to better understand the ways in which people ar …

The re-emergence of private enterprises is one of the most important factors in China”s recent economic development. They will play a key role in maintaining China”s high growth rate and honouring …

The impact of North Sea oil and gas on the British economy is examined thoroughly in this book. It explores why the early years of the 1980s, when oil production had risen to the level of self-suffic …

Globalized production networks, or global value chains, provide an opportunity for SMEs to upscale their business models and to grow across borders. This process can enhance SME competitiveness, crea …

The culture an organisation cultivates as an employer is just as important to its success as the brand image of its products or services. A culture that is at odds with the organisation”s commercial …