The IT executive’s ultimate handbook for survival in a rapidly
changing economy
The Practical CIO: A Common Sense Guide for Successful IT
Leadership provides needed advice for modern executives
competing in a challenging global environment.
* Proactively establish goals for IT
* Hold all vendors accountable
* Extract maximum value from existing IT investments
* Manage and market the IT brand
* Build relationships up, down and sideways across the enterprise
and beyond its traditional boundaries
* Act like a CEO
Brimming with interviews and case studies from leading global
enterprises such as Microsoft, Prudential, Citigroup, Chiquita
Brands, Smithfield Foods and West Marine. The Practical CIO
is designed for clear-eyed IT and C-level executives with no
patience for hype or overly optimistic visions of a ‘better
tomorrow.’ Truly a commonsense guide for successful IT leadership,
this book delivers exactly the kind of hard-nosed, actionable
advice that executives urgently require.
Table of Content
Foreword ix
Acknowledgments xv
Introduction xvii
Chapter 1 Build a Great Team 1
Chapter 2 Proactively Establish Goals for IT 29
Chapter 3 Design the IT Strategy 47
Chapter 4 Hold All of Your Vendors Accountable 69
Chapter 5 Before Negotiating, Do Your Homework 91
Chapter 6 Manage Contracts, Don’t Just Sign Them 105
Chapter 7 Work With the Business 127
Chapter 8 Manage and Market the IT Brand 145
Chapter 9 Building Relationships Across the Enterprise–And Beyond 167
Chapter 10 Act Like a CEO 193
Afterword 213
Endnotes 217
About the Author 223
Index 227
About the author
JOSÉ CARLOS EIRAS was most recently CIO at DHL Express U.S.A., a division of Deutsche Post World Net (DPWN), the world’s leading logistics and transportation company. Prior to joining DHL, he served as European CIO and Global Services Information Officer at General Motors. He has also held top executive posts at General Foods, Philip Morris, and other multinational corporations. Eiras is a recognized industry expert and respected IT consultant; he has a solid foundation of support in the global IT community.
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