Kenneth Blanchard 
Customer Mania! [EPUB ebook] 
It’s Never Too Late to Build a Customer-Focused Company

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In Customer Mania!, Ken Blanchard, one of America’s biggest bestselling authors and inspiring business leaders, writes of the key to customer servicecreating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard an...

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Language English ● Format EPUB ● Pages 208 ● ISBN 9780743273497 ● Publisher Free Press ● Published 2004 ● Downloadable 6 times ● Currency EUR ● ID 5669731 ● Copy protection Adobe DRM
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