Author: M. Zairi

by Bob Camp The business improvement topic and quality tool called benchmarking is becoming widely understood and broadly applied. There are now applica- firms that tions in almost all segments of th …

Financial measures have traditionally been the cornerstone of the perform- ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for perfo …

Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which …