David Holman & Toby D. Wall 
The Essentials of the New Workplace [PDF ebook] 
A Guide to the Human Impact of Modern Working Practices

The original hardback edition of The New Workplace examined modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. It explored what these terms really mean and what effect they have in practice – especially their impact on productivity and performance and their social and psychological consequences. This paperback is a shorter, revised version of the original book. It will focus on working practices, especially technology orientated ones, which are the most relevant and innovative for consultants.

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List of Illustrations.

About the Editors.

List of Contributors.

Preface.

Chapter 1: Introduction to the Essentials of the New Workplace
(David Holman, Stephen Wood, Toby D. Wall and Ann
Howard).

Chapter 2: Workers Under Lean Manufacturing (Rick
Delbridge).

Chapter 3: The Human Side of Total Quality Management
(Richard Cooney and Amrik Sohal).

Chapter 4: System Integration in Advanced Manufacturing
Technology (Waldemar Karwowski and Bradley Chase).

Chapter 5: Supply-chain Partnering (Máire Kerrin
and Belén Icasati-Johanson).

Chapter 6: Team Work (John Cordery).

Chapter 7: Call Centres (David Holman).

Chapter 8: Knowledge Management (Harry Scarbrough).

Chapter 9: Employee Involvement: Utilization, Impacts, and
Future Prospects (George S. Benson and Edward E. Lawler
III).

Chapter 10: Managing Virtual Workers and Virtual Organisations
(David Lamond, Kevin Daniels and Peter Standen).

Chapter 11: Organisational Performance and Manufacturing
Practices (Stephen Wood).

Chapter 12 Organisational Performance in Services (Rosemary
Batt and Virginia Doellgast).

Author Index.

Subject Index.