Pengarang: Gilberto Santos

João Matias is Full Professor of the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Portugal and a member of the University of Aveiro Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP). His areas of research focus in industrial engineering and management and sustainability, particularly smart and sustainable management systems. He has collaborated as editor and reviewer with many journals and international conferences. He is author or co-author of more than 250 articles published in several international books, journals and congress proceedings.   Carina Pimentel is an Industrial Engineering Assistant Professor at the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT) of the University of Aveiro, Portugal. She is also the director of the Master’s degree program in Industrial Engineering and Management at the same university. She is a researcher at the Decision Support Systems group of the Research Unit on Governance, Competitiveness and Public Policies (GOVCOPP) and of the Research and Development Unit for Mechanical and Industrial Engineering (UNIDEMI). Her main research interests are in the areas of operations management, logistics, supply chain management and operational research areas, including lean production, production planning and scheduling, urban logistics, supply chain sustainability, and supply chain performance measurement. Recently she has been also researching the links between Industry 4.0 and the above mentioned areas.   João Reis is an Assistant Professor of Services, Operations and Supply Chain Management at Lusófona University, Lisbon, Portugal. In recent years, he has been conducting scientific research in the fields of service science, industrial engineering and operations management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGe S) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP).   Joana Costa is an Assistant Professor in the Department of Economics, Management Industrial Engineering, and Tourism (DEGEIT) at the University of Aveiro, Portugal. She is a member of the Governance, Competitiveness and Public Policy research unit (GOVCOPP), working on the research group on Competitiveness, Innovation, and Sustainability. At present, she is developing several works in economics of innovation, entrepreneurship dynamics, regional development, social responsibility and public policy.   Manuel Gilberto Santos is a Professor at the School of Superior Design at Polytechnic Institute of Cávado and Ave (IPCA), Barcelos, Portugal. He is author of several scientific articles in national and international journals. His research interests are in the field of mechanical and industrial engineering including product development, quality, environment, safety, social responsibility and innovation, as well as, the integration of management systems towards the sustainability of organizations.