Paul Stewart is the Chief Executive of Branded Customer Service–Asia Pacific and Director of TMI New Zealand. He was previously chief economist for the ANZ Banking Group (NZ) Ltd.
10 Ebooks by Janelle Barlow
Janelle Barlow & Paul Stewart: Branded Customer Service
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to …
PDF
Inggeris
DRM
€29.59
Janelle Barlow & Lewis Barlow: Smart Videoconferencing
Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, …
PDF
Inggeris
DRM
€24.45
Janelle Barlow & Dianna Maul: Emotional Value
Today’s consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their comp …
PDF
Inggeris
DRM
€35.79
Janelle Barlow & Paul Stewart: Branded Customer Service
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to …
EPUB
Inggeris
DRM
€23.99
Janelle Barlow & Dianna Maul: Emotional Value
Today’s consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their comp …
EPUB
Inggeris
DRM
€28.99
Janelle Barlow & Peta Peter: Smart Videoconferencing
Smart Videoconferencing is the first book to show people how to participate effectively in videoconferences, rather than just how to set them up. The authors show that just like traditional meetings, …
EPUB
Inggeris
DRM
€19.99
Janelle Barlow: A Complaint Is a Gift, 3rd Edition
The third edition of this bestseller (over 275, 000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age …
EPUB
Inggeris
DRM
€25.99
Janelle Barlow & Victoria Holtz: A Complaint Is a Gift Workbook
Based on the bestselling A Complaint Is a Gift (over 275, 000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme …
EPUB
Inggeris
DRM
€23.99
Janelle Barlow: Complaint Is a Gift, 3rd Edition
The third edition of this bestseller (over 275, 000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age …
PDF
Inggeris
DRM
€32.11
Janelle Barlow & Victoria Holtz: Complaint Is a Gift Workbook
Based on the bestselling A Complaint Is a Gift (over 275, 000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme …
PDF
Inggeris
DRM
€29.47
