Jeremiah F. Hayes & Thimma V. J. Ganesh Babu 
Modeling and Analysis of Telecommunications Networks [PDF ebook] 

Preface.
Retrieving Files from the Wiley FTP and Internet Sites.
1. Performance Evaluation in Telecommunications.
2. Probability and Random Processes Review.
3. Application of Birth and Death Processes to Queueing Theory.
4. Networks of Queues: Product Form Solution.
5. Markov Chains: Application to Multiplexing and Access.
6. The M/G/1 Queue: Imbedded Markov Chains.
7. Fluid Flow Analysis.
8. The Matrix Geometric Techniques.
9. Monte Carlo Simulation.
Index.

JEREMIAH F. HAYES, Ph D, received his Ph D in Electrical Engineering from the University of California, Berkeley, in 1966. Dr. Hayes is recently retired as Distinguished Emeritus Professor of Electrical and Computer Engineering at Concordia University. He has held visiting positions at several institutions, including the Jet Propulsion Laboratory, IBM Zurich Research Laboratory, Bell Communications Research, Bell Northern Research, University College, Cork, and the University of Canterbury. In recognition of his contributions, Dr. Hayes was raised to the rank of Fellow of the IEEE in 1983. In 1996, he was the fourth recipient of the Canadian Award in Telecommunications Research.
THIMMA V. J. GANESH BABU, Ph D, received his Ph D in Electrical and Computer Engineering from Concordia University, Montreal, Quebec, Canada, in 2001. He has been a Member of Technical Staff at EMS Technologies, Montreal, Quebec. He is a telecommunications consultant and part-time professor of Electrical and Computer Engineering at Concordia University.