Katrine Meldgaard Kjaer & Jessamy Perriam 
Digitalization in Practice [PDF ebook] 
Intersections, Implications and Interventions

Digitalization in Practice: Intersections, Implications and Interventions shows that as welfare is increasingly digitalized, an investigation of the social implications of this digitalization becomes increasingly pertinent. The book offers chapters on how the state operates, from the day-to-day practices of governance to keeping registers of businesses, from overarching and sometimes contradictory policies to considering how to best include citizens in digitalized processes. Moreover, the book takes a citizen perspective on key issues of access, identification and social harm to consider the social implications of digitalization in the everyday. The diversity of topics in Digitalization in Practice reflects how digitalization as an ongoing process and practice fundamentally impacts and often reshapes the relationship between states and citizens.