Lois J. Zachary 
Creating a Mentoring Culture [PDF ebook] 
The Organization’s Guide

Exercises.
Exhibits and Figures.
Foreword.
Preface.
Acknowledgments.
About the Author.
PART 1: TAKING STOCK: MENTORING’S FOUNDATION.
What Is Mentoring, Anyway?
Does Mentoring Add Value to the Organization?
How Do We Start?
1 Mentoring, Embedded in the Culture.
The Importance of Embedding Mentoring in the Culture.
An Ideal Scenario.
Phases of a Mentoring Relationship.
Embedding Mentoring: Reflection on Practice.
2 Connecting Culture and Mentoring.
Grounding the Work.
Identifying Cultural Anchors.
Deciding to Move Forward.
Where Do You Want to Be? Aligning Organizational and Mentoring Goals.
Connecting Culture and Mentoring: Reflection on Practice.
3 Planning Implementation.
Readiness, Opportunity, and Support: A Model for Change.
People and the Plan.
The Process of Implementation.
Planning Implementation: Reflection on Practice.
PART 2: MOVING FORWARD: MENTORING AT WORK.
The Hallmarks of Mentoring.
Moving Mentoring Forward.
4 Infrastructure.
Mentoring Infrastructure Components.
Infrastructure: Reflection on Practice.
5 Alignment.
Concepts and Challenges.
Characteristics of Alignment.
People: Powering Mentoring.
Process Components of Alignment.
Alignment: Reflection on Practice.
6 Accountability.
The Concept of Accountability.
Setting Goals.
Clarifying Expectations.
Defining Roles and Responsibilities.
Monitoring Progress and Measuring Results.
Gathering Feedback.
Formulating Action Goals.
Accountability: Reflection on Practice.
7 Communication.
Challenges of Communication.
Communication Criteria.
Benefits of Communication.
Components of Communication.
Communication: Reflection on Practice.
8 Value and Visibility.
Identifying the Value.
Showing Support Through Visibility.
Practices That Stimulate Value and Visibility.
Value and Visibility: Reflection on Practice.
9 Demand.
Creating Demand in a Mentoring Culture.
Impact and Indications of Demand.
What Factors Prevent Demand from Flourishing?
How Do Mentoring Hallmarks Contribute to Demand?
Demand: Reflection on Practice.
10 Multiple Mentoring Opportunities.
Planning the Opportunity.
Types of Mentoring Relationships.
From Opportunity to Planning.
Multiple Mentoring Opportunities: Reflection on Practice.
11 Education and Training.
Developing a Big-Picture Perspective.
Key Factors at Work.
Evaluating Your Key Factors.
Anatomy of a Training Experience.
Strategies for Success.
Education and Training: Reflection on Practice.
12 Safety Nets.
Relying on the Net.
Proactive Approaches to Obstacles.
Reactive Approaches to Obstacles.
Gaps in the Net.
Safety Nets: Reflection on Practice.
Epilogue: Moving on: Mentoring and the Future.
From Seed to Blossom.
From Blossom to Fruit.
Cultural Integration: A Caveat.
Reflection Is the Practice.
Appendix One: Mentoring Culture Audit.
Appendix Two: Digging Deeper.
References.
Index.
Credits.
How to Use the CD-ROM.

Lois J. Zachary is president of Leadership Development Services, LLC, a Phoenix-based consulting firm providing leadership development, coaching, education, and training for corporate and nonprofit organizations nationwide. She is a nationally recognized expert in mentoring. Her innovative mentoring approaches and expertise in coaching leaders and their organizations in designing, implementing, and evaluating learner-centered mentoring programs has made her an award-winning consultant. She is the author of the best-selling The Mentor’s Guide from Jossey-Bass.