Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government.Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making.
1 Ebooks by Nadine Raaphorst
Steven Van de Walle & Nadine Raaphorst: Inspectors and Enforcement at the Front Line of Government
This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The …
PDF
Inggeris
€128.39
