Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, but rather in conversations and personal relationships with the people they work with. Tech tools have trained us to search the Internet for answers to everything, but we can’t find most of the non-technical or non-data-based answers we seek there. Learning about perspectives, relationships and experiences comes best from conversations.
In most organizations there are three, four, or even five generations working together with differing expectations about how things are done and by whom. People of different generations are increasingly isolated physically, functionally, or emotionally from each other both by communication styles and media and lack of the perspective that would help them understand why people think and act as they do. You Can’t Google It! facilitates action to promote and foster cross-generational conversation in organizations on both the parts of management and the multi-generational teams that are increasingly the key to productivity, profitability and sustainability.
You Can’t Google It! is a tool to help organizations and individuals remove the stress, frustration, and negative energy that often arises from working with people of different generations so they understand and are able to accomplish their common goals—faster and profitably. It is about the implications of different generations, and how to move towards closing that gap.
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Phyllis Weiss Haserot is a passionate champion for improving relations among the generations in the workplace and works hands-on to help organizations solve sensitive intergenerational challenges that can hinder client relationships, productivity, knowledge transfer and succession planning, and business development results. She is president of Practice Development Counsel, a business development and organizational effectiveness consulting firm she founded over 30 years ago and founder of Cross-Generational Conversation Day. Through on-site and off-site program facilitation and keynotes, webcasts, blogging, *Cross-Generational Conversation* forums and monthly newsletters, Phyllis has established a reputation as a “go-to” person on workplace intergenerational issues, dubbed the “Cross-Generational Voice.” In addition to working with private sector clients, Phyllis works with administrators of universities to address their staff and faculty intergenerational challengesand with students to give them perspective and tools for thriving in a perplexing and competitive work world. She is a columnist on intergenerational challenges at work for Forbes.com, Next Avenue, Thomson Reuters’ Legal Executive Institute blog and Accounting WEB. She has been interviewed and quoted widely in the professional and business media, and appeared on podcasts, radio and cable TV and is the founder and manager of the Cross-Generational Conversation group on Linked In. Additionally, Phyllis serves as Chair of The Leadership Connection, Board Vice President of Manhattan Musical Theatre Lab and Entrepreneur Mentor and multi-generational issues thought leader for Law Without Walls. Phyllis co-founded the Legal Marketing Association New York Metro chapter, is a leader in the President’s Council of Cornell Women and a member of Cornell University Council. She lives in Manhattan.
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