Pengarang: Ralf Kneuper

Ralf Kneuper got a diploma in mathematics from the University of Bonn, Germany, in 1985, and a Ph.D. in Computer Science from the University of Manchester, UK, in 1989. Since then, he has worked with various companies on software quality assurance, quality management and software processes. Currently, he works both as an independent consultant on software quality management, process improvement and data protection, and as a professor of Business Informatics and Computer Science at the IUBH Internationale Hochschule in Germany. He has published extensively on CMMI, process improvement and process quality.