Renate Caine & Carol McClintic 
Handling Student Frustrations [PDF ebook] 
How do I help students manage emotions in the classroom? (ASCD Arias)

When students’ fears, stresses, and frustrations creep into the classroom and disrupt the learning process, how can you respond in a positive way that results in better relationships and higher levels of motivation and achievement? Renate Caine and Carol Mc Clintic draw on their decades of teaching experience to propose the APA method:* Acknowledge. Help the student accept the situation, including his or her own reaction. * Process. Help the student clarify what is actually taking place. Then mutually come up with an action plan for moving forward. * Act. Help the student implement the action plan. This approach pulls back the curtain on emotional flare-ups and not only encourages students to recognize emotions in themselves and others but also motivates them to implement proactive solutions rather than let negative emotions sabotage their academic goals. Caine and Mc Clintic also include several grade-appropriate classroom scenarios and relevant strategies that will help you create more peaceful, respectful, and productive learning environments.