Steijn Bram Steijn & Noordegraaf Mirko Noordegraaf 
Professionals under Pressure [PDF ebook] 
The Reconfiguration of Professional Work in Changing Public Services

Over the past decade, public services have come under increasing pressure to perform like private-sector organisations. This study demonstrates that professionals have much leeway in coping with changes caused by IT developments, distributed knowledge and more demanding public which have all created new pressures on public services. The authors conclude that rather than demanding more autonomy and space, public service professionals need renewed and workable professional standards.