Steven J. DeKrey & James M. Kouzes 
Making Extraordinary Things Happen in Asia [PDF ebook] 
Applying The Five Practices of Exemplary Leadership

1. When Asian Leaders Are at Their Best 1
The Leadership Challenge Around the World 3
The Five Practices of Exemplary Leadership 5
Model the Way 6
Inspire a Shared Vision 9
Challenge the Process 10
Enable Others to Act 11
Encourage the Heart 12
The Five Practices in Action 14
2. Model the Way 17
Find Commitment Through Shared Values: How Values Guide Us in
Deciding to Engage . . . or Not 19
Teach the Values: Affirming Shared Values Through Education and
Action 23
Walk the Talk: Showing Others How to Model the Way in Hard Times
27
Confront Critical Incidents: Leading Through Shared Values
29
Teach by Following Through: How Being Consistent with Your
Values Builds Trust 31
PRACTICE: Model the Way 34
3. Inspire a Shared Vision 37
Envision a Better Future: Showing There’s Opportunity in a
Crisis 39
Find a Common Purpose: Helping Others to See Themselves in the
Picture 44
Appeal to Shared Aspirations: The Way for Others to See How a
Common Vision Serves Their Interests 48
Listen, Learn, and Follow Through: Enlisting Others by
Connecting to Their Interests 52
PRACTICE: Inspire a Shared Vision 56
4. Challenge the Process 59
Encourage Initiative in Others: Making It Possible for Others to
Lead and Learn 62
Be an Active Learner: Letting Mistakes Teach Valuable Lessons
and Point to a Better Way 65
Accept Coaching: Learning from Others’ Experiences 69
Seek Advice: Having the Courage to Ask for Help 71
PRACTICE: Challenge the Process 78
5. Enable Others to Act 81
Build Trusting Relationships: Showing Concern and Interest in
Others 83
Be the First to Trust: Letting Others Know You Care, One Small
Action at a Time 87
Develop Cooperative Goals: How Managing a Friend Resulted in
Leading a Team 90
Appreciate Differences: Seeing Things from Others’
Perspectives Improves Relationships and Performance 94
PRACTICE: Enable Others to Act 99
6. Encourage the Heart 101
Expect the Best: How Believing in Others and Small Gestures Make
a Big Difference 103
Be Clear About Goals and Rules: Rewarding Progress Requires
Systems and Celebrations 107
Show Appreciation–or Put Your Own Success at Risk 110
Show You Care: Learning How to Appreciate the Work of Others
114
PRACTICE: Encourage the Heart 116
7. Make a Difference 119
You Are the Most Important Leader in Your Organization 120
Leadership Is Learned 122
First, Lead Yourself 124
Leadership Is a Choice 127
Notes 131
Acknowledgments 133
Suggested Readings 137
About the Authors 141

James Kouzes is the Dean’s Executive Fellow of
Leadership, Leavey School of Business at Santa Clara University,
and lectures on leadership around the world to corporations,
governments, and nonprofits.
Barry Posner is Michael J. Accolti Endowed Professor of
Leadership and former Dean (1997-2009) of the Leavey School of
Business, Santa Clara University. An accomplished scholar, he also
provides leadership workshops and seminars around the world.
Kouzes and Posner are the authors of The Leadership
Challenge, 5th Edition, Credibility, The Truth About
Leadership, A Leader’s Legacy, Encouraging the Heart, and
The Student Leadership Challenge, among many other works.
They also developed the highly acclaimed Leadership Practices
Inventory (LPI).
Steven De Krey is the 9th president of the Asian Institute
of Management (AIM), in the Philippines. Previously he was the
senior associate dean and director of masters programs for the
business school at Hong Kong University of Science and
Technology.
De Krey is the author of Learning from Leaders in Asia and
Leadership Experiences in Asia.