When leaders learn how to manage the emotions and drama in their organizations, conflict can be made healthier. Nate Regier uses the Drama Triangle Model and the Compassion Cycle to show leaders how to exercise compassion, not passion, and turn the negative energy of conflict into a positive energy for increased productivity and growth.
Conflict without Casualties fills a gap by showing leaders at any level how to leverage positive conflict. Practical, insightful, challenging, relevant.
-Dan Pink, New York Times bestselling author
Most organizations are terrified of conflict in the workplace, seeing it as a sign of trouble. But Nate Regier says conflict is really just a kind of energy and can be used in positive or negative ways. Handled incorrectly, conflict becomes drama, which is costly to companies, teams, and relationships at all levels. Avoiding, managing, or reducing conflict is a limited alternative. Instead, Regier explores the interpersonal dynamics that perpetuate drama in organizations through a concept called the Drama Triangle and offers an alternative: the Compassion Cycle. The Compassion Cycle allows leaders to balance compassion and accountability, transforming conflict into a growth experience that enables organizations to achieve significant gains in energy, productivity, engagement, and satisfaction in relationships. Provocative and illuminating, the concepts Regier shares will turn conflict from an experience to be avoided into a partner for positive change.
Table of Content
Contents
Acknowledgments ix
Introduction 1
PART 1 | CONFLICT WITH CASUALTIES: DRAMA IS KILLING US 7
Chapter 1 | Conflict:
The Big Bang of Communication 9
Chapter 2 | Drama:
Misusing the Energy of Conflict 13
Chapter 3 | But I’m Just Trying to Help!:
Good Intentions, Unintended Consequences 33
PART 2 | A FRAMEWORK FOR POSITIVE CONFLICT: COMPASSIONATE ACCOUNTABILITY CAN CHANGE THE WORLD 45
Chapter 4 | Compassion: Not for the Faint of Heart 47
Chapter 5 | Compassion and the Cycles of Human Civilization: Will We Get It Right This Time? 75
PART 3 | CONFLICT WITHOUT CASUALTIES USER MANUAL: PUTTING NEXT ELEMENT’S COMPASSION CYCLE TO WORK 87
Chapter 6 | Violators Will Be Prosecuted: Three Rules of the Compassion Cycle 89
Chapter 7 | Warning! Drama Approaching!: Three Leading Indicators 103
Chapter 8 | It’s All about Choices: Three Choices to Move 111
Chapter 9 | Coaching Accountability When There’s No Drama: Match and Move 129
Chapter 10 | The Formula for Compassionate Conflict: Confronting Drama with Compassionate Accountability 147
Chapter 11 | Conflict without Casualties: Preparing to Struggle with 163
Appendix A | Personal Development Guide 181
Appendix B | Preparing for Conflict: Building My ORPO Bank 191
Notes 195
Glossary of Terms and Phrases 197
Index 201
About the Author 207
About the author
Nate Regier, Ph.D. is the CEO and founding owner of Next Element Consulting, a global leadership firm dedicated to bringing compassion into the workplace. Dr. Regier is a former practicing psychologist and expert in social-emotional intelligence, interpersonal communication and leadership. Recognized as a Top 100 keynote speaker, * he is a Process Communication Model® certifying master trainer and co-developer of Leading Out of Drama® and The Compassion Mindset® training and coaching systems. He hosts a podcast called On Compassion with Dr. Nate, writes a weekly blog, contributes to multiple industry publications and blogs, and is a regular guest on podcasts.
Twitter: @Next Nate
Linkedin: https://www.linkedin.com/in/nateregier/
Facebook: https://www.facebook.com/Next Element/
Instagram: Nate_Regier
Media Page: https://next-element.com/media/
Speaking Page: https://next-element.com/speaking/
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