Andrew Sanchez is a senior principal support engineer at CA, Inc. He started his technical support career in the early 1990s with different companies and, and during his 10+ years of experience he has worked issues, visited clients on escalations, trained and mentored colleagues in the United States and abroad, and seen products and support trends come and go. His invaluable experience is presented to you in a concise and easy-to-read format in Technical Support: 101 Pieces of Advice to Succeed in Technical Support. Novice as well as experienced technical support staff will find this book”s information useful when dealing with colleagues, management, and clients.
4 Ebooks door Andrew Sanchez
Andrew Sanchez & Karen Sleeth: Technical Support Essentials
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that …
PDF
Engels
€46.99
Catherine Alexander & Andrew Sanchez: Indeterminacy
What happens to people, places and objects that do not fit the ordering regimes and progressive narratives of modernity? Conventional understandings imply that progress leaves such things behind, and …
PDF
Engels
DRM
€33.99
Andrew Sanchez: Criminal Capital
Criminal Capital explores the relationship between neoliberalism, criminality and the reshaping of class in modern India. It discusses how the political vocabularies of urban industrial workers …
EPUB
Engels
DRM
€61.10
Andrew Sanchez: Criminal Capital
Criminal Capital explores the relationship between neoliberalism, criminality and the reshaping of class in modern India. It discusses how the political vocabularies of urban industrial workers …
PDF
Engels
DRM
€60.79
