American health care has made great strides in the past
hundred years. Life expectancy has increased dramatically and
advances in medicine and treatments have eradicated many
life-threatening diseases. However, in today’s health care arena
there is divergence between our health needs, the structure of our
health care system, and how health care is delivered and
funded.
In Forces of Change, David A. Shore has collected the
leading thinking from experts in the field on how our health care
system can benefit from important lessons from other industries and
effect transformational change that truly serves all stakeholders
well.
Contributors include Max Caldwell of Towers Watson; Michael J.
Dowling of North Shore-Long Island Jewish Medical Health
System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the
Harvard School of Public Health; Eric D. Kupferberg of Northeastern
University; Lucian Leape of the Harvard School of Public Health;
Jeff Margolis of the Tri Zetto Group, Inc.; and David Shoultz of
Philips Electronics.
Inhoudsopgave
Editor’s Preface vii
David A. Shore, Harvard School of Public Health
Acknowledgments xiii
The Editor xv
The Contributors xvii
Part One: Can We Get Better? 1
1 Framing the Forces of Change 3
David A. Shore
2 The Market Dynamics of Health Care 21
Eric D. Kupferberg, Northeastern University, Harvard School of
Public Health
3 Transformational Leadership: The Key to Success 35
Michael J. Dowling, North Shore-LIJ Health System, Harvard
School of Public Health
Part Two: The Elements of Change 49
4 Employee Engagement and the Transformation of the Health Care
Industry 51
Max Caldwell, Towers Watson
5 Patient Safety in the Era of Health Care Reform 67
Lucian Leape, Harvard School of Public Health
6 Health Care Reform and Technological Innovation 85
David Shoultz, Philips Electronics
7 Health Care IT: A Critical Enabler for Health Care
Transformation 101
John P. Glaser, Siemens Healthcare
8 Health Care IT: A Reality Check 115
Ashish K. Jha, Harvard School of Public Health
9 A Systematic Solution: Integrated Health Care Management
129
Jeff Margolis, The Tri Zetto Group
Part Three: Reshaping the Organization 147
10 Stakeholder Interactions: Can We Transform Bad Behavior?
149
Eric D. Kupferberg
11 The Trust Prescription: How Health Care Organizations Can Win
the Confidence and Compliance of Their Key Stakeholders 169
David A. Shore
12 A Winning Brand: Leveraging the Power of Intangible Assets
191
David A. Shore
13 Implementing Health Care Change through Projects 211
David A. Shore
Endnotes 229
Index 253
Over de auteur
David A. Shore, Ph D, is the founder and director of the
Harvard School of Public Health’s Forces of Change Program, Trust
Initiative, and Project Management in Health Care programs.
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