– NEW! Chapter devoted to cross-cultural communication promotes understanding of care in a diverse workplace- NEW! Chapter on diseases and disorders discusses communication with patients experiencing specific physical and mental illnesses and disorders. – NEW and UNIQUE! Words at Work dialogue boxes demonstrate actual conversations between healthcare workers and clients. – UPDATED! Content reflects the most current communication tools for the modern healthcare setting. – NEW! Full-color design and art program promote engagement. – NEW and UNIQUE! Communication Guidelines boxes direct you to best practices for the effective exchange of information. – NEW! Additional Taking the Chapter to Work case studies demonstrate real-life communication pitfalls and successes.
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