IT is operationally critical and strategic to an enterprise’s success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives. When used together as complementary tools they can provide an even more powerful solution to your organization’s service management and governance needs. Key features:Highlights how every enterprise needs to tailor these practices to suit their individual requirements and overcome common obstacles ensuring that any improvement initiative is driven by business priorities and requirements If you are already using ITIL or COBIT, it will show you how to effectively adopt and utilize these two best practices as complementary tools, resulting in improved IT service capability that is aligned with business and governance requirements If you are new to ITIL or COBIT, it will provide a useful overview of the advantages of both practices and how and why they can be used together Following the guidance in this publication, you will learn how to realize the value from your IT investments and services, enabling you to achieve cost effective IT solutions, as well as better governance and management of IT services.
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