Lucinda Hoekke works at The Complaint Line, listening to anonymous callers air their random grievances. She becomes captivated by the ruminations of one particular caller, and they fall desperately in love. Lucinda also plays bass in a struggling band whose lyricist, Bedwin, is suffering from writer's block, and whose lead singer, Matthew, has kidnapped a kangaroo from the local zoo. Hoping to re-charge the band's creative energy, Lucinda 'suggests' some of The Complainer's philosophical musings to Bedwin, who transforms them into brilliant songs – with disastrous consequences. What results is a comedy of plagiarism, usurpation, and sex, with delightful echoes of Jane Austen's Emma