Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Kiran Mirchandani & Winifred Poster
Borders in Service [PDF ebook]
Enactments of Nationhood in Transnational Call Centres
Borders in Service [PDF ebook]
Enactments of Nationhood in Transnational Call Centres
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Taal Engels ● Formaat PDF ● Pagina’s 288 ● ISBN 9781487511852 ● Uitgeverij University of Toronto Press, Scholarly Publishing Division ● Gepubliceerd 2016 ● Downloadbare 3 keer ● Valuta EUR ● ID 6620216 ● Kopieerbeveiliging Adobe DRM
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