Michaela Rogers & Dan Allen 
An A-Z of Social Work Skills [EPUB ebook] 

A
Active Listening
Advocacy
An anti-discriminatory approach
An anti-oppressive approach
Appreciative enquiry
Assertiveness
Assessment
B
Breaking bad news
Building resilience
C
Case recording
Chairing meetings
Challenging skills
Chronologies
Collaboration: working with Experts by Experience
Communicating with Children
Communicating with People with LD
Conflict management and resolution
Containing anxiety
Counselling skills
Court skills
Critical incident analysis
Critical thinking and analysis
Cross cultural practice
D
Dealing with hostility and aggression
Dealing with resistance
E
Eco mapping
Email communication
Emotional intelligence
Empathy
Empowerment and enabling
Endings
Ethical practice
Evidence-informed practice
F, G
Genograms
Giving and receiving feedback
Grief and loss
Group work
H
Home visits
I
Interpreters
Interprofessional practice
Interviewing
J, K, L
Life story work
M
Managing stress
Managing supervision
Mediation
Motivational interviewing
N
Non-verbal communication
O
Observational skills
P
Person-centred communication
Person-centred planning
Presentation skills
Professional challenge
Professional development
Professional judgement and decision-making
Professional values and ethics
Q
Questioning
R
Radical social work
Rapport building
Reflective practice
Reflective writing
Report writing
Respecting confidentiality
Restorative practice
Risk assessment
Root Cause Analysis
S
Safeguarding
Setting and maintaining professional boundaries
Solution-focused techniques
Systemic practice techniques
T
Task-centred work
Telephone skills
Time management
U
Use of self and reflexivity
Using humour
V
Valuing difference
W
Working with protected characteristics
X, Y, Z

Dr Dan Allen is a social work academic with over 18 years′ experience working to democratise child protection practice with Romani and Traveller families. He has published widely on this topic and has represented child protection practitioners working to support Romani and Traveller families at the European Union Agency for Fundamental Rights, the House of Lords, and the Welsh Assembly. Dr Allen is particularly interested in examining the intersection of power relations, prejudice, and the impact of governmentality, subjectivities, and ethics on the translocation of professional conduct. Developing a perspective that combines ′neoliberal governmentality′ with ′socio-political′ influence and ′critical′ and ‘radical′ theory, Dr Allen seeks to critically examine the questions of why, how and so what in the context of dominant discourses affecting regimes of practice at individual, cultural and societal levels. Dr Allen is a qualified social worker registered with the professional regulatory body, Social Work England, and he is an active member of the Gypsy, Roma, and Traveller Social Work Association.