Corporate and government scandals continue to deepen our mistrust
of leaders. While credibility is the foundation of effective
leadership, most leaders struggle, and sometimes fail, to align
their words and their actions. Now for the first time, leadership
expert Tony Simons has measured the bottom-line value of business
leaders who live by their word and actually do what they say they
are going to do. In The Integrity Dividend, Tony Simons
shows how leaders? personal integrity drives the profitability and
overall success of their organization. This groundbreaking book is
based in on solid research and reveals that businesses led by
managers of higher integrity enjoy deeper employee commitment,
lower turnover, superior customer service, and substantially higher
profitability. This improved performance is the integrity
dividend.
Simons conducted dozens of focus groups, surveyed thousands of
employees, collected financial and operational numbers, and
interviewed over 100 senior executives and executive coaches. The
book lays out the research clearly and provides proven tools for
managing common integrity challenges. It offers guidance for
building individual credibility and for creating an organizational
culture of integrity and accountability. Throughout, Simons uses
real-world insight and stories drawn from senior executives, line
managers, and coaches.
The Integrity Dividend is a fresh view of leadership at a
time when it is most needed.
Inhoudsopgave
Foreword ix
PART ONE: WHAT IS THE INTEGRITY DIVIDEND? 1
1 The Dollar Value of Your Impeccable Word 3
A definition of behavioral integrity and evidence for the dollar return on leaders’ living by their word
2 Executive Sightings of the Integrity Dividend 18
How executives describe the integrity dividend in different contexts
3 Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big Costs 39
An overall framework for seeing how small integrity missteps can grow in impact
PART TWO: MANAGING YOUR OWN BEHAVIORAL INTEGRITY: BUILDING TRUST AND CREDIBILITY 53
4 Promise Less, But Do It More Often 55
Selecting fewer key values to emphasize so you can send a clear and consistent message
5 The Language of Living by Your Word: Confronting and Committing 73
Addressing common communication errors that undermine integrity perceptions
6 Behavioral Integrity as a Personal Discipline 96
Developing the power of your own word through delaying gratification, facing fear, self-awareness, vigilance, and other self-management
PART THREE: BEHAVIORAL INTEGRITY AND THE RIPPLE EFFECT: BUILDING AND SUSTAINING A LEADERSHIP CULTURE OF INTEGRITY 135
7 Easing the Middle Manager’s Dilemma 137
Reducing the strain middle managers feel when they are asked to implement policies with which they disagree by giving them opportunities to voice their concerns.
8 Creating a Culture of Accountability 158
Shaping a high-integrity community through an integrated approach to performance appraisal, training, coaching, and incentives, coupled with a leader’s personal enactment of integrity
9 Management Fashions and the Flavor-of-the-Month Club 185
Experimenting and learning without looking foolish
PART FOUR: BROADER APPLICATIONS AND SUMMARY 203
10 The Integrity Dividend and Outside Stakeholders 205
A brief application of emergent integrity principles to relationships outside the company: customers, suppliers, and unions
11 Capturing the Integrity Dividend 223
An encouraging summary of what you can do
Notes 232
Acknowledgments and Dedication 236
About the Author 237
Index 238
Over de auteur
The Author
TONY SIMONS is associate professor of management and organizational behavior at Cornell University’s School of Hotel Administration. He lives in Ithaca, NY
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