Integrating findings from research and practice in order to make
practical, evidence-based recommendations for preventing and
addressing systemic workplace mistreatment, this book:
* Focuses on the recursive effects of mistreatment in
organizations and how individual and organizational well-being can
be enhanced by carefully-designed policies and procedures.
* Creates a complete picture by bringing together relevant
research from fragmented fields such as organizational psychology,
labor relations and labor economics.
* Enables you to identify best practices for resolving
mistreatment occurrences, for creating a civil workforce, and
preventing recursive mistreatment.
Inhoudsopgave
Preface.
1: Introduction.
2: Identifying Mistreatment.
3: Workplace Scanning for Potential, Nascent, and Existent
Mistreatment Issues.
4: Preventing Mistreatment through Workplace Practices.
5: Getting Started on Designing Effective Dispute Resolution
Systems.
6: Dispute Resolution System Options.
7: Contemporary Best Practices: State-of-the-Art Dispute
Resolution Systems.
.
8: Evaluating, Modifying and Learning from Dispute Resolution
Systems.
9: Repairing or Addressing Disputants’ Relationship.
.
10: Mistreatment Prevention and Resolution – The Big
Picture.
Further Reading & References.
Endnotes
Over de auteur
Julie B. Olson-Buchanan is a Professor and Department Chair
in the Department of Management in the Craig School of Business,
California State University, Fresno. Her research on mistreatment
in the workplace has appeared in such journals as the Journal of
Applied Psychology, Academy of Management Review, and
Academy of Management Journal. Dr Olson-Buchanan has
provided consultation and training on preventing and resolving
mistreatment in the workplace to several private and public
organizations.
Wendy R. Boswell is an Associate Professor and Mays
Research Fellow in the Department of Management, Mays Business
School, Texas A&M University. Dr Boswell’s research on
workplace conflict has appeared in such journals as Academy of
Management Journal, Academy of Management Review, and
Journal of Applied Psychology. She also serves as the
Director of the Center for Human Resource Management, working with
companies on issues related to employee work attitudes,
recruitment, and retention.
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