Auteur: William C. Johnson

This book represents a collection of 30 selected papers from thework of John W. Cahn. Dr. Cahn is Senior Fellow at the Materials Science and Engineering Laboratory of the National Institute of …

This book represents a collection of 30 selected papers from thework of John W. Cahn. Dr. Cahn is Senior Fellow at the Materials Science and Engineering Laboratory of the National Institute of …

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition offers a blueprint for responding effectively to customer …

With future competitive landscape shifting from competition between companies themselves to trading partner networks, understanding and mastering process design and change is becoming more critical …

First Published in 1999, this book stresses the service aspects of an organization – especially customer service, marketing, and organizational responsiveness, and how to create and provide …

First Published in 1999, this book stresses the service aspects of an organization – especially customer service, marketing, and organizational responsiveness, and how to create and provide …

Rico Lopez is a twice-divorced, moderately successful Mexican immigrant who is living the life of a small business owner when unexpectedly, an agent from the local DEA office shows up with a strange …

Shira is a fast-paced historical thriller that gives the reader an inside look at the Israeli spy organization, Mossad, during its heyday in the 1970s and 1980s. The story is about a young woman who …