Paul R. Niven 
Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies [PDF ebook] 

Preface.
Acknowledgments.
PART ONE: INTRODUCTION
TO PERFORMANCE MEASUREMENT AND THE
BALANCED SCORECARD.
Chapter 1: Introduction to the Balanced Scorecard.
Chapter 2: Adapting the Balanced Scorecard to Fit the Public and
Nonprofit Sectors.
PART TWO: POURING THE
FOUNDATION FOR BALANCED
SCORECARD SUCCESS.
Chapter 3: Before You Begin.
Chapter 4: Training and Communication Planning for Balanced
Scorecard Success.
Chapter 5: Mission, Values, and Vision.
Chapter 6: Strategy: The Core of Every Balanced Scorecard.
Chapter 7: A Balanced Scorecard within Your Performance
Management Framework.
PART THREE: DEVELOPING
YOUR BALANCED
SCORECARD.
Chapter 8: Developing Performance Objectives on a Strategy
Map.
Chapter 9: Performance Measures, Targets, and Initiatives.
PART FOUR: MAXIMIZING
THE EFFECTIVENESS OF THE BALANCED
SCORECARD.
Chapter 10: Creating Alignment by Cascading the Balanced
Scorecard.
Chapter 11: Linking Resource Allocation to the Balanced
Scorecard.
Chapter 12: Reporting Results.
Chapter 13: The City of Charlotte: A Balanced Scorecard Success
Story.
Chapter 14: Sustaining Balanced Scorecard Success.
Glossary of Key Balanced Scorecard and Performance Management
Terms.
Index.

PAUL R. NIVEN is a management consultant and noted speaker on the subject of the Balanced Scorecard. He is the author of the acclaimed Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results. Additionally, his work on Performance Management has been published in many professional publications. Mr. Niven has developed Balanced Scorecard systems for large and small clients in a wide variety of organizations, including the public sector, nonprofits, and the Fortune 1000. He may be reached at (760) 918-5990.