Autor: Abednego Feehi Okoe Amartey

In a fast-moving era of increased international competition, frontier markets must devise innovative ways to meet demanding sales targets and maintain profitability. These efforts will only succeed w …

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices develop …

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515)"Customer Service is Changing!" The message of 34 authors featured in Customer Ser …

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515)"Customer Service is Changing!" The message of 34 authors featured in Customer Ser …