3 Ebooki wg Beatrix Barafort
Beatrix Barafort: ITSM Process Assessment Supporting ITIL (TIPA)
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processe …
PDF
DRM
€57.08
Beatrix Barafort & Richard Messnarz: Systems, Software and Services Process Improvement
This volume constitutes the refereed proceedings of the 21st Euro SPI conference, held in Luxembourg, in June 2014. The 18 revised papers presented together with 11 invited papers in this volume were …
PDF
Angielski
DRM
€57.17
Béatrix Barafort & Stéphane Cortina: ITSM Process Assessment Supporting ITIL (TIPA)
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processe …
PDF
Angielski
DRM
€46.99
