Bonnie Lauder, RN, PMHNP, MIS, CPHQ, is the Vice President of Operations at the VNS HEALTH Hospice. She received her Bachelor of Science in Nursing from State University of New York Downstate and a Master”s in Information Systems from Pace University. She has been a Certified Healthcare Professional in Quality (CPHQ) since 1992 and has a certificate in Population Health from Duke University. She became Psychiatric Mental Health Nurse Practitioner in 2020. She has 25 years of experience in the field of health care informatics and quality, having started her career at Mount Sinai Hospital where she established the first clinical information systems department. Since 2005, she has successfully designed and implemented core clinical and management delivery systems across hospital, home care, and hospice continuums using the Institute for Healthcare Improvement”s Collaborative Model for Achieving Breakthrough Improvement and triple aim methodology of improving quality, reducing cost, and increasing access to healthcare services.