Autor: Carolyn B. Thompson

CAROLYN B. THOMPSON is President of Training Systems, Inc., a customized performance improvement and HR consulting company dedicated to helping small- and medium-size organizations enhance their ability to recruit, inspire, and retain quality leaders at every level. An experienced manager, Carolyn has held numerous leadership positions in chambers of commerce, public library boards, and global associations, including the International Society for Performance Improvement. Ms. Thompson is the author of several management books and has been the subject of articles in Working Woman magazine, Inc. magazine, Redbook, and Business Week. JAMES W. WARE is a partner of the Focus Consulting Group, Inc. The firm works with leaders to develop mission and value statements that are the foundation of sustainable growth. He is a recognized authority on the connection between creativity and business and has delivered keynote speeches on this topic to audiences around the world. Ware is a Myers-Briggs Type Indicator®?qualified instructor, and a certified mediator for the Center for Conflict Resolution in Chicago. Previously, he has been an instructor at the Keller Graduate School of Management and a trainer for Interaction Associates, global consultants for Facilitative Leadership training. Ware has a degree in philosophy, an MBA in finance from the University of Chicago, and earned the CFA (chartered financial analyst) designation.