A fast-growing social media marketing company, Tech Co encourages all of its employees to speak up. By promoting open dialogue across the corporate hierarchy, the firm has fostered a uniquely engaged workforce and an enviable capacity for change. Yet the path hasn’t always been easy. Tech Co has confronted a number of challenges, and its experience reveals the essential elements of bureaucracy that remain even when a firm sets out to discard them. Through it all, Tech Co serves as a powerful new model for how firms can navigate today’s rapidly changing technological and cultural climate.
Catherine J. Turco was embedded within Tech Co for ten months. The Conversational Firm is her ethnographic analysis of what worked at the company and what didn’t. She offers multiple lessons for anyone curious about the effect of social media on the corporate environment and adds depth to debates over the new generation of employees reared on social media: Millennials who carry their technological habits and expectations into the workplace.
Marshaling insights from cultural and economic sociology, organizational theory, economics, technology studies, and anthropology, The Conversational Firm offers a nuanced analysis of corporate communication, control, and culture in the social media age.
Spis treści
Preface
Introduction
1. The Social Revolution
2. Open Communication
3. Open Control
4. Openness Controls
5. Open Culture
6. A Conversation About Bureaucracy
7. Conversational Spaces
8. The Conversational Firm: Implications for Theory
9. The Future of the Conversational Firm
Methodological Appendix
Acknowledgments
Notes
References
Index
O autorze
Catherine Turco is an economic sociologist. She is the Michael M. Koerner (1949) Professor of Entrepreneurship and Associate Professor of Technological Innovation, Entrepreneurship, and Strategy at MIT. Turco is a graduate of Harvard University, from which she received her B.A. in Economics, MBA, and Ph.D. in Sociology. She lives in Harvard Square with her husband Philip and their dog, the loveable scamp Winona.
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