Ellen Kahaner 
Great Communication Skills [PDF ebook] 

This book encompasses the communication skills that are needed to be ready for work. These skills include reading with understanding, conveying ideas in writing, speaking so that others can understand, listening actively, and observing critically. Each chapter in the book deals with one or more of these skills, explaining what the skills are, why they are important for a job, how the skills can be improved, and some examples of jobs that require the skills and how they might be used in those jobs.