Autor: Jan Bon

Dit boek behandelt alle belangrijke frameworks en standaarden die van belang zijn voor IT managers. Ondanks het pocket-formaat bestrijkt deze titel een groot aantal …

This Pocket Guide is a concise summary of the Frameworks for IT Management. A quick, portable reference tool to the standards used within the Service Management community. English version available: …

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain …

A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that …

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative it SMF guide has earned its place on the bookshelves and in the briefcases of …

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed …

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard …

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of IT Service Management based on ITIL® V3 The Official Handbook on ITIL®! Foundations of IT …

Note: This book is available in several languages: Italian, German. Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the …

In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of …

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at …

In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of …

Met deel 4 van ‘IT Service Management, best practices’ wordt de kennisbibliotheek van best practices uit het vakgebied IT-servicemanagement verder uitgebreid. Het boek is opgenomen in de …

Note: This book is available in several languages: Italian, Spanish. Previously known as: 'IT Service Management based on ITIL V3 – A Pocket Guide’ This really popular pocket guide is a quick, …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the …

Note: This pocket book is available in several languages: English, German, Dutch. Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld …

Het best verkochte handboek over ITILDit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts die zich bezighouden …

Note: This book is available in several languages: Dutch, English, French, Spanish. Het best verkochte handboek over ITIL Dit boek is, met zijn voorgaande edities, al jaren het toonaangevende …