BILL THOMAS is founder of Centric Performance, LLC, providing a strategic framework and practical tools to organizations committed to enhancing their customer focus and value chain partnerships. Thomas is the creator of the Customer Focus Maturity Model¯®, the first model to identify both the external and internal stages a company goes through, and techniques they use, to optimize the profitability of their customer/supplier relationships. Thomas has worked with dozens of organizations in their customer focus efforts and has designed and implemented long-term customer focus strategies and processes for many of them.
JEFF TOBE is a Certified Speaking Professional who was chosen as „one of the top 15 speakers in North America” by readers of Meetings and Conventions magazine. As the founder of Coloring Outside the Lines, Tobe teaches organizations how to think more creatively when it comes to designing and implementing the ideal customer experience. He is a frequent guest on business radio shows and podcasts and has been seen on NBC, Fox News, and local stations across the country.
2 Ebooki wg Jeff Tobe
Bill Thomas & Jeff Tobe: Anticipate
Design and implement the ideal customer focus
Anticipate provides business readers with a practical
how-to approach for taking their customer-supplier
relationship to one that is more …
PDF
Angielski
DRM
€16.99
Jeff Tobe: Coloring Outside the Lines
The only thing that differentiates your service or your product from any others is your creativity and innovative thinking. This audio from creativity guru Jeff Tobe is an unusually charming …
EPUB
Angielski
DRM
€6.39