Autor: Lynette Ferrara

Charles C. Poirier is a widely respected expert and top-selling author of numerous books including Advanced Supply Chain Management (Berrett-Koehler) and Business Partnering for Continuous Improvement (Berrett-Koehler).Lynette Ferrara is responsible for CSC Research Services initiatives that focus on the impact of technology on business models and strategy.Francis Hayden works with the CSC Research Services group where he specializes in the area of collaboration. He has written and published many ground-breaking CSC reports.Douglas Neal is a Research Fellow at CSC Research Services where he has developed state of the art management and end-user systems for companies in a variety of fields.