Peter J. Pecora & David A. Cherin 
Strategic Supervision [PDF ebook] 
A Brief Guide for Managing Social Service Organizations

Ch 1. Administrative Supervision within an Organizational Context
Introduction
Defining Supervision
Summary
Web-Based Resources
For Further Reading
Ch 2. Organizational and Workgroup Culture (David Cherin, David Chenot)
Introduction
Defining Organizational and Team Culture
Gauging the Gap: A Tool for Cultural Narratives
Providing a Cultural Narrative to Explain the Impact of Culture on the Organization and Team
Supervisory Roles: Working in the Cultural Frame
Supervisory Roles: Working in the Cultural Frame
Frame Reflection
Positive/Appreciative Inquiry
Facilitating Team Culture
Summary
Web-Based Resources
For Further Reading
Ch 3. Value-based Principles and Laws Guiding Personnel Management
Introduction
Key Laws Guiding the Personnel Management Aspects of Supervision
Summary
For Further Reading
Ch 4. Recruiting Effective Employees
Introduction
Specifying Job Tasks and Position Descriptions
Use of Competency Statements in Supervision and Personnel Management
Recruitment and Selection Phases and Strategies
Summary
Web-Based Resources
For Further Reading
Ch 5. Screening and Interviewing for Employee Selection
Introduction
Interviewing as a Special Phase of the Recruitment and Selection Process
Completing the Selection Process: Reference Checks and Notifying Other Applicants
Summary
Web-Based Resources
For Further Reading
Ch 6. Facilitating Groups and Teams (Jean Kruzich, Nancy Timms)
Introduction
Characteristics of Effective Work Groups
The Five Stages of Team Development
Special Aspects of Team Supervision
Team Facilitation Tools
Summary
Web-Based Resources
For Further Reading
Ch 7. Designing and Conducting Worker Performance Appraisals
Introduction
Methods of Performance Appraisal
Work Standards Appraisal Method
Management by Objectives and Results (MBO/MOR)
Developing a MOB/ MOR Performance Appraisal Plan
Planning and Conducting Performance Appraisal Conferences
Summary
Web-Based Resources
For Further Reading
Ch 8. Handling Employee Performance Problems
Introduction
Distinguishing Between Worker and Agency Factors when Diagnosing
Employee Performance Problems
Addressing Employee Performance Problems
Employee Termination
Summary
Web-Based Resources
For Further Reading
Appendices
A. Brief History of Social Work Supervision Concepts
B. Answers to the Equal Employment Opportunity Commission (EEOC) Exercise
C. Sample Position Description
D. Core Competencies for Working in a Human Services Agency
E. Planning, Leading and Coaching Professional Meetings

Trinidad de jesus Arguello, R.N., L.I.S.W., M.S.W., Ph.D., born in Santurce, Puerto Rico, has a 32 year history working in mental health. Professional experience has included work both as a psychiatric nurse and as a psychiatric social worker. She has been able to integrate her direct practice experience with management of clinical teams and supervision of master level students in social work. Dr.de jesus Arguello′s management work has involved development and directorship of a home health program, supervisor for mental health team providing services to the mentally challenged, Supervisor of a batterer’s domestic violence program, Children and Family Program Coordinator for Hispanics at Centro de Bienestar, San Jose, California, and Director of Children and Family Out-Patient Services in Taos, New Mexico. She has developed a batterer intervention program and provided direct services for Hispanic men in Taos, New Mexico. Dr.de jesus Arguello′s has held adjunct faculty positions in various colleges and universities. She has also presented her work about cultural issues related Hispanic families and mental health and domestic violence in many conferences and workshops across the United States. She also serves on the New Mexico Mental Health/Behavioral Health Planning Council. Finally,  Dr.de jesus Arguello has served as the Taos County Coordinator for the American Red Cross, as well as being a First Disaster Responder for the ARC nationwide. At present,  Dr.de jesus Arguello was funded a grant by the NM Behavioral Health Service Department to implement an Assertive Community Treatment Program for the severe and persistently mentally ill population in her community.