Beyond the Clinic meets the growing demand for simple, practical and step by step advice for healthcare practice owners that want to embrace digital technology and introduce a sustainable new business model around video consultations to their practice.
It is very clear that digital is going to substantially disrupt the way healthcare works and telehealth is one substantial aspect of it. Telehealth projects have been run for many years and their clinical effectiveness has been proven. With the availability of bandwidth, affordable high-definition hardware and highly flexible, workflow-aware software, now is the time for telehealth to become a standard way of delivering healthcare.
Many practices are aware of the upcoming changes but are not prepared for them. Others have experimented and given up because they’ve not been able to make the transition sustainable. Information about how to introduce video consultations is confusing and often focuses on technology and doesn’t consider how to change behaviour and make the new service work financially. There is no current, step-by-step book available that provides answers to the questions most commonly asked by practice owners.
As the founder of Coviu, a turn-key telehealth solution for private practice, Silvia has seen time and time again where practices fail and has worked with several businesses that have been very successful. Silvia can provide realistic advice for practice owners on every aspect of the transformation process from idea through process design, training, pilot introduction, all the way to business-as-usual.
The process works for GP clinics, specialist practices, and allied health practices such as psychologists, physiotherapists, audiologists, dietitians, speech pathologists, exercise physiologists. The book provides advice on how to make sure that an existing in-person service is not disrupted while a new, flexible digital service offering is made available as an additional service.
Beyond the Clinic is the answer for healthcare practice & business owners who want to transform their business with innovative care models and lead it into the digital age.
Praise for the book
’Dr Silvia Pfeiffer has an extensive background in computer science and healthcare consulting in a wide range of health environments, and as such is excellently qualified to write this book 'Beyond the Clinic – transforming your practice with video consultations.’ Prof Peter Yellowlees , Past President, American Telemedicine Association.
’Silvia is passionate about enabling medical video consultations in Australia – her experience in this industry is quite unique.’ Anita Mustac , Founder of online mental health service Dokotela
’Silvia has an amazing vision for what is possible in the technological side of telehealth, and pairs this with a genuine interest in the needs of health professionals. In the fast-moving world of digital health, early movers like Silvia have a wealth of valuable insights to share.’ Karen Finnin , Director of Online Physio
’Where healthcare meets technology, it is always hard to find someone who really understands the unique challenges that are present – Silvia gets it!’ Greg Borman , Director of online occupational therapy service Biosymm
Spis treści
Section 1. The time for video consultations has come
Section 2. Imagine your future with video consultations
Section 3. Undertaking a transformation project
Section 4. We need to get everybody on board
Section 5. Getting technology fit for your workflows
Section 6. Making video consultations sustainable
O autorze
Dr Silvia Pfeiffer is on a mission to bring fairer access to healthcare for everyone. As the CEO of Coviu, a turn-key video consultation software, Silvia has worked with numerous healthcare professionals in introducing video consultations to their businesses. This includes businesses of specialists, allied health, as well as GPs. She has learnt what makes such a digital transformation work and what doesn’t and is passionate to share her experiences.
Silvia has a Ph D in computer science and has worked for Google, Mozilla and CSIRO in the past to develop world-leading online video technology and new video standards. In her spare time, she still authors standards for video accessibility at the W3C.
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