This book constitutes the refereed post proceedings of the 20th International Conference on Smart Business Technologies, ICSBT 2023, held in Rome, Italy, during July 11 13, 2023.The 9 full papers included in this book were carefully reviewed and selectedfrom 30 submissions. The scope of the conference covers technology-relatedtopics, such as technology platforms, internet of things and web services, but also business-relevant topics, such as business processes, businessintelligence, value setting and business strategy. Furthermore, it coversdifferent approaches to address these issues and different possibleapplications with their own specific business needs and requirements ontechnology.