This monograph introduces readers to core theories and applications in the chatbot AI context. Although AI is attracting significant attention, there is a literature gap and lack of practical guidelines on the key drivers of chatbot efficiency and agency capacity. There is a caveat between algorithmic explanations and actionable understanding, despite the acknowledged importance of inherently human-centric properties.
Addressing these gaps, this state-of-the-art book offers a distinctive combination of content, theory, practice evaluation, and a holistic framework encompassing cognitive, emotional and social aspects, focusing on how to enhance AI agency and user experience. The framework aims to drive design, encouraging development of intelligent systems, techniques to evaluate chatbot with purposes, to appropriately meet user needs and market demand for responsible and explainable AI, XAI. Avenues for transforming business and life by implementing new generation AI systems are further discussed, as well as recommendations to overcome consumer resistance and advice for policy measures to reduce risks given the AI boost.
While the community is still in an exploratory mode, we hope “The Rise of AI User Applications: Chatbots Integration Foundations and Trends” provides the needed understanding and will inspire researchers across disciplines to combine their efforts and work together on this very intriguing topic.
Spis treści
Preface.- Part I: Evolution of Theory.- Introduction to Chatbot AI Applications.- Audit of Literature on Chatbot Applications.- Core Theories Applied in Chatbot Context.- Part II: Key Drivers of Chatbot Efficiency – A Holistic Framework.- Shaping Chatbot Efficiency- How to Build Better Systems.- Chatbot Efficiency – Model Testing.- Anthropomorphism – What is Crucial.- Chatbot Agency – Model Testing.- AI Transforming the Business and Everyday Life.- Data Management.- Explainable AI (XAI).- Conclusions and Future Perspectives.- Glossary.- Index.
O autorze
Svetlana Bialkova is an internationally recognised expert, global professor, author, speaker. She holds a Ph D, Radboud University, The Netherlands and a JSPS fellowship, BSI RIKEN, Japan. She has received several awards and secured funding, including PI role. She taught various academic courses and has worked on numerous projects in top international labs in The Netherlands, Belgium, Germany, Denmark, Switzerland, UK, Japan.
She explores the joint interaction between human, media, and technology, and how this influences the multisensory experience. Translating fundamental knowledge into practice, she realised several industry related initiatives and projects with huge societal relevance. She also participated in various consortia advising policy implementation at EU level and across the globe.
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