The eight discipline (8D) problem-solving methodology includes the following:
Select an appropriate team
Formulate the problem definition
Activate interim containment
Find root cause(s)
Select and verify correction(s)
Implement and validate corrective action(s)
Take preventive steps
Congratulate the team
This unique book provides an overview of the 8D process, gives guidance on tools for finding root causes, shows 8D in action in eight case studies, and gives five unsolved problems for readers to apply 8D themselves for practice.
Anyone who wants to improve quality, regardless of the industry they come from, will benefit from the 8D approach. It has been successfully applied in healthcare, retail, finance, government, and manufacturing.
Sobre o autor
Donald W. Benbow is a principal at Iowa Quality Systems. For nearly 30 years, he has conducted industrial statistics courses for employees of approximately 100 companies. Previously he taught mathematics, statistics, and quality assurance courses at Marshalltown Community College. He holds BS and MS degrees in mathematics from Iowa State and Michigan State. He is an ASQ Certified Quality Auditor, Certified Quality Technician, Certified Quality Engineer, and Certified Reliability Engineer. He is coauthor
of three other books published by ASQ Quality Press: The Certified Quality Technician Handbook, The Certified Six Sigma Black Belt Handbook, and The Certified Reliability Engineer Handbook.
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