Andrew Hiles 
Business Continuity Management [EPUB ebook] 
Global Best Practices

Forewords by Lyndon Bird, Michael Howbrook, and Dr. Adil S. Mufti Author’s Introduction to the 4th Edition Preface 0.1 – .4 Discussion of Assorted Risks: Natural, Geopolitical, Corporate, New Technologies 0.5 Boardroom Attitudes to Risk Management 0.7 Summary: What These Technical Risks Mean for BC Professionals NOTE: All chapters conclude with Action Plan, Business Continuity Road Map, Self-Examination and Discussion Questions, Footnotes Chapter 1: Introduction to Business Continuity 1.1 What Is Business Continuity and Why Should We Have It? 1.2 – .3 Impact of Business Disruption and Defining the Need: What Is a Disaster? 1.4 Recovery Timescale 1.5 Business Continuity – Project, Program or Management System? 1.6 The Growing Maturity of BC 1.7 Professional Institutes Chapter 2: Understanding the World of BC Standards 2.1 Background: Making the Choice 2.2 Focus Standards 2.3 – .4 Other Relevant Guidelines and Standards 2.5 Comparison of Standards 2.6 Considerations on Using Standards Chapter 3: Project Startup and Management 3.1 BC Project Activities 3.2 BCP Scope 3.3 Getting Buy-In: Benefits of BC Planning 3.4 Developing the Training Methodology 3.5 Acquiring or Developing Training Aids 3.6 Establish BC Policy 3.7 Lead Sponsors in Defining Objectives 3.8 Establish a Planning/Steering Committee 3.9 BC Manager/BC Coordinator 3.10 Project Planning 3.11 Assessing Project Resources and Timeframe 3.12 Develop Initial Budgetary Requirements Chapter 4: Risk Evaluation and Control 4.1 Understanding Risk 4.2 The RA Process 4.3 Options for Risk Management (RM) 4.4 Risk Identification and Measurement 4.5 Risk Management for Finance and the Finance Sector – Compliance Issues 4.6 Food and Drug Administration (FDA) Compliance 4.7 Health Care 4.8 Risk Assessment in Other Industries 4.9 Risk Assessment: Statutory Requirement and Duty of Care 4.12 Critical Component Failure Analysis 4.13 Operational Risk Management 4.14 An Output Approach to Risk 4.15 COSO Enterprise Risk Management Chapter 5: Managing Supply Chain Risk 5.1 Supply Chain Dependency 5.2 Risk and the Procurement Cycle 5.3 Strategic Purchasing and Supply Management 5.4 Developing Sourcing Strategies: Types of Contract 5.5 The Strategic Procurement Lifecycle 5.6 Supplier Strategies 5.7 Procurement Documentation 5.8 Tendering Procedures 5.9 Outsourcing Risk 5.10 Risks: All Contracts 5.11 How Suppliers Charge 5.12 Vendor Evaluation Criteria 5.13 Negotiating 5.14 Summary: Risk Based Acquisition Management (RBAM) 5.15 Lessons from Experience Chapter 6: Business Impact Analysis 6.1 Why Should I Conduct a BIA? 6.2 How Do I Conduct a BIA? 6.3 The BIA Project 6.4 BIA Data Collection Methods 6.5 Critical Success Factors: Definitions 6.6 Key Performance Indicators 6.7 Service Level Agreements 6.8 Desk Review of Documentation 6.9 – .11 Questionnaires, Interviews, Workshops 6.12 BIA – Justification for BCM 6.13 A Tiered Approach to BC Planning: Relationship of BC and Service Level Agreements Chapter 7: Developing Continuity Strategies 7.1 Why Do I Need A Continuity Strategy? 7.2 Definitions – Vital Materials 7.3 Focus on Deliverables 7.4 Business Continuity Strategy: Options 7.5 Option Comparison 7.6 Backups 7.8 Contractual Arrangements for Recovery Services 7.9 Lateral and Creative Thinking 7.10 The Role of Insurance Chapter 8: Emergency Response and Operations 8.1 Emergency Response Defined 8.2 Coordination with Emergency Services 8.3 Coordination with Public Authorities 8.4 US Department of Homeland Security 8.5 – .7 Emergency Management in Canada, Australia, UK 8.8 Salvage and Restoration 8.9 Public Relations and Crisis Communication Chapter 9: Developing and Implementing the Business Continuity Plan 9.1 BCP Scope 9.2 Developing the Plan 9.3 Format of Plan 9.4 Software Tools for Plan Development Chapter 10: Auditing, Maintaining, and Exercising the Business Continuity Plan 10.1 Plan Audit 10.2 Testing, Exercising – What’s the Difference? 10.3 The Need to Exercise 10.4 When Should You Test or Exercise? 10.5 Plan Review and Maintenance Chapter 11: A Glimpse of the Future: The Challenge of BCM Convergence Appendix A: Contract Issues for Supply Chain Risk and Resilience Appendix B: ISO 22301:2012 Societal Security – Business Continuity Management Systems – Requirements Appendix C: USA NFPA 1600:2013 Standard on Disaster/Emergency Management and Business Continuity Programs Appendix D: Group Processes to Develop Consensus for the BCP: Collaborative and Creative Thinking Appendix E: Understanding Certification Issues, Requirements, and Processes Glossary Index Downloadable Resources

Andrew Hiles, Hon FBCI, EIo SCM, has traveled to 60+ countries during 35 years, consulting to major private and government organizations and training the next generation of Business Continuity (BC) practitioners.A graduate of Manchester University, UK, Hiles is a founding director of Kingswell International Limited, a global consulting firm specializing in Risk, Crisis, and BC Management. He has worked with numerous blue chip organizations, including inter-governmental, governmental, defense, aerospace, hi-tech, banking, insurance, oil, gas, energy, manufacturing, pharmaceutical, and retail sectors.In 1997, Hiles was presented with the Western Press Award for services to business; in 1999 he was nominated for Lifetime Achievement at the first Business Continuity Institute (BCI) Awards ceremony in the UK.As founding director and first fellow of BCI, Hiles is widely recognized as a pioneer in expanding and advancing BC as a global business discipline:’Andrew was instrumental in the formation of the Business Continuity Institute and is certainly one of our most celebrated members. In recent years his writings have given great leadership to our profession and even convinced many students to think of BCM as a valuable and credible long- term career option.’–Lyndon Bird, FBCI, Technical Director, The Business Continuity Institute’At many of the pivotal points of our profession’s evolution, somehow Andrew Hiles is right there or very close by. From the beginning he’s been at the leading edge, helping to direct and shape our profession into a growing and globally accepted business discipline.’–Phillip Jan Rothstein, FBCI, Publisher and Management Consultant Rothstein Associates Inc.In 2004, Hiles was inducted into the Business Continuity Hall of Fame by CPM (Contingency Planning and Management) Magazine in Washington, DC, for demonstrating consistent high standards over time and global reach. Among his accomplishments, Andrew:Founded Survive, the first international user group for BC professionals.Was founding director and first Fellow of the Business Continuity Institute (BCI), as Member #1; and chaired the certification committee, steering the group from ownership by the user group into ownership by its members as an independent, international professional body. He is now an Honary Fellow.Was founding chairman of European Information Market (EURIM), the UK all-party working group supporting the UK All-Party Parliamentary Group.Served on numerous security- and continuity-related working groups, including the early days of BS 7799, which evolved into ISO 27001 International IT Security Standard.Pioneered international training in enterprise risk management, BC, and availability management in over 60 countries, providing courses in: North America, for the 330, 000 members of the American Institute of Certified Public Accountants; UK, for the Office of Government Commerce (the UK Cabinet’s provider of advisory services to the public sector) and the Loss Prevention Council; North and South America; Russia; Eastern, Central, and Western Europe; China; the Indian sub-continent; Australasia and the Pacific Rim; the Middle East; and Africa.