Bob Livingston 
How You Do… What You Do: Create Service Excellence That Wins Clients For Life [PDF ebook] 

In three years Livingston helped the 17, 000- employee strong Crossmark increase its sales revenues by 30 percent and add an additional 2, 400 workers Livingston will promote the book on his busy speaking tour, which includes keynote addresses at several large consumer products information conferences Includes numerous on-the-street examples and case studies throughout the book