The must-read summary of Robert Bloom’s book: ‘The New Experts: Win Today’s Newly Empowered Customers at Their 4 Decisive Moments’.
This complete summary of the ideas from Robert Bloom’s book ‘The New Experts’ presents the four key customer contact moments: first contact, transaction, continued use of the product and advocacy (repeat customers). In his book, the author explains very specific ways that businesses can enhance customer encounters. This summary provides readers with an important reminder that the customer is always the most important person in any transaction.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘The New Experts’ and find out how to enhance the experience of every customer transaction you make.
This complete summary of the ideas from Robert Bloom’s book ‘The New Experts’ presents the four key customer contact moments: first contact, transaction, continued use of the product and advocacy (repeat customers). In his book, the author explains very specific ways that businesses can enhance customer encounters. This summary provides readers with an important reminder that the customer is always the most important person in any transaction.
Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge
To learn more, read ‘The New Experts’ and find out how to enhance the experience of every customer transaction you make.
€4.99
Compre este e-book e ganhe mais 1 GRÁTIS!
Língua Inglês ● Formato EPUB ● Páginas 43 ● ISBN 9782511020586 ● Tamanho do arquivo 1.5 MB ● Editora Business Book Summaries ● País BE ● Publicado 2014 ● Carregável 24 meses ● Moeda EUR ● ID 5228108 ● Proteção contra cópia DRM social
Mais ebooks do mesmo autor(es) / Editor
253.178 Ebooks nesta categoria
