Expert insights on what sets the great professional firms apart
from all the rest
Having devoted a career that spans fifty years to consulting
with and studying professional firms in the Americas, Asia, and
Europe, author Charles Ellis learned firsthand how difficult it is
for an organization to go beyond very good and attain, as well as
sustain, excellence. Now, he shares his hard-won insights with you
and reveals ‘what it takes’ to be best-in-class in any
industry.
Enlightening and entertaining, What It Takes explores
firms that are leaders in their particular field and the superior
people who create and maintain them. Along the way, it identifies
the secrets of their long-term success and reveals exactly how they
can put your organization in a better position to excel when
properly executed.
* Contains many stories of achieving excellence, and addresses
the obstacles that top-ranking organizations face in sustaining
it
* Includes insights on leaders in their particular
field–from Mc Kinsey & Company in consulting and Cravath,
Swaine & Moore in law to the Mayo Clinic in healthcare
* Written by one of the most experienced and respected business
consultants/advisors of our time
What It Takes skillfully shows you how innovation and a
commitment to excellence can drive success, while also revealing
how easy it is to fall behind. With it, you’ll discover what
separates the great firms from the good ones and learn how to
attain, and maintain, organizational success throughout the
years.
Tabela de Conteúdo
Foreword ix
Introduction xi
I. Achieving Excellence
Chapter 1: Mission 3
An Inspiring Long-Term Purpose
Chapter 2: Culture 25
How We Do Things around Here
Chapter 3: Recruiting 47
Getting the Right People
Chapter 4: Developing People 65
Training, Educating, and Organizing for Excellence
Chapter 5: Client Relationships 97
Developing Ties That Last
Chapter 6: Innovation 111
Changing How the Game Is Played
Chapter 7: Macro Innovation 133
Changing the Game
Chapter 8: Leadership 151
Bringing the Secrets Together
Chapter 9: . . . and Luck 173
Sometimes It Really Matters
II. Sustaining Excellence
Chapter 10: Trouble 181
Excellence Challenged
Chapter 11: Arthur Andersen 211
Excellence Lost
Afterword 245
Thanks 249
Notes 251
About the Author 285
Index 287
Sobre o autor
CHARLES D. ELLIS was for three decades managing partner of Greenwich Associates, the international business strategy consulting firm. A popular teacher, he has taught advanced courses on investing at the business schools of both Harvard and Yale, is the author of fifteen books, including the bestselling Winning the Loser’s Game, has served on the governing boards of Yale University, Harvard Business School, Exeter, NYU Stern, the Robert Wood Johnson Foundation, and chairs the Whitehead Institute.
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