Make sure your voice gets heard in any situation—and learn to listen, too
Effective Business Communication For Dummies gives you the tools you need to communicate better, both in and outside of the office. You want to build strong relationships, and you’ll need strong communication skills to do it. This book demystifies active listening, assertive speaking, conflict resolution, virtual team leadership, and all the other things you’ll need to know to get your point across. Thanks to the classic, friendly Dummies style, it’s easy to make an impression in e-mails, presentations, virtual events, and in person. Check out these tips from a top communications coach to discover the maser communicator inside you.
- Learn when to speak less and listen more—and how to listen actively
- Find win-win solutions, ace interviews, and handle other challenging situations
- Master global communication with international and intercultural communication tips
- Be assertive and stay on track in e-mails, letters, virtual meetings, and beyond
With Effective Business Communication For Dummies, you’ll know what to say, how to say it, and when to talk less and listen more. This is the perfect guide for team members and leaders alike who want to communicate better in all life’s situations.
Tabela de Conteúdo
Introduction 1
About This Book 1
Foolish Assumptions 2
Icons Used in This Book 3
Beyond the Book 3
Where to Go from Here 5
Part 1: Business Communication Fundamentals 7
Chapter 1: Talking about Communication in the Workplace 9
Chapter 2: Brushing Up on Business Communication Fundamentals 21
Chapter 3: Communicating without Words: Nonverbal Communication 37
Chapter 4: Special Delivery: Picking the Right Way to Communicate 53
Part 2: Improving Your Interpersonal Communication 69
Chapter 5: Listening More Than You Speak 71
Chapter 6: Leveraging the Communication Power of Asking Questions 83
Chapter 7: Holding Productive and Meaningful Conversations 97
Part 3: Owning Your Message With Confident Communication 111
Chapter 8: Making Simple Communication Changes for Significant Impact 113
Chapter 9: Setting the Stage for Effective Communication 127
Chapter 10: Talking about Yourself without Bragging 139
Chapter 11: Calm, Cool, and Confident: Making and Delivering Presentations 155
Part 4: Persuading and Driving Results 177
Chapter 12: Knowing the People You’re Trying to Persuade 179
Chapter 13: Engaging in Persuasion That Drives Results 195
Chapter 14: Negotiating for Strategic Outcomes 211
Part 5: Navigating Difficult Workplace Conversations 227
Chapter 15: Giving Feedback and Discussing Performance 229
Chapter 16: Navigating Interpersonal Conflicts 247
Chapter 17: Communicating When Everything Is Falling Apart 267
Part 6: Communication for Collaboration 289
Chapter 18: Communicating during the Recruitment and Hiring Process 291
Chapter 19: Collaborating with Team Members 311
Chapter 20: Communicating across Cultures 329
Part 7: the Part of Tens 347
Chapter 21: Ten Business Communication Trends
Chapter 22: Ten Tips for Conveying Complex Concepts to the Average Person 357
Chapter 23: Ten Tips for Outstanding Virtual Presentations 365
Index 375
Sobre o autor
Dr. Jill Schiefelbein taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations attract customers, increase sales, and retain clients. She is the author of Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business.
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