"An absolutely necessary read for educators. The commonsense model assesses and outlines how to respond to challenging students, parents, and colleagues. This work is making a difference in my school."-Bonnie Tryon, Principal Golding Elementary School, Cobleskill, NYTake a proactive approach with your most challenging students!This second edition of a bestseller gives teachers a model to assess, understand, and respond to challenging students. The book also provides strategies for handling relationships with difficult parents and colleagues.This fully updated survival guide offers additional strategies to help teachers manage difficult students, including those who break rules and those who are withdrawn, plus new tables and charts and questions for reflection. With real-life scenarios from interviews with teachers, counselors, and school administrators, this volume provides:More tips for developing active listening skills that improve communication with students and their parents Suggestions for creating caring communities in the classroom A new section on dealing with aggressive and violent behavior Information on understanding parent behavior and suggestions for building positive connections with parents and families Research from the related disciplines of nursing, social work, psychology, counseling, and family therapy Use this authoritative handbook to establish healthy, positive relationships with students and maintain a supportive learning environment in the classroom.