Helen Morris leads programs to significantly improve customer satisfaction, quality of service, reduced costs, and better control. Over a Service Management career spanning more than two decades, she has accumulated a wealth of experience in managing service desks, technical support teams, and service level management. Liz Gallacher achieved distinction in the ITIL Manager certificate (top 6%) in 2002, and now holds ITIL Expert certification. Deeply experienced with the ITIL framework, she has implemented many improvement programs based on its principles and concepts.
16 Ebooks por Helen Morris
Helen Morris: Service Integration and Management (SIAM(R)) Foundation Study Guide
This study guide provides readers with all of the information they need toprepare successfully for the EXIN/BCS SIAM BOK Foundation Exam. It includesall the content mandated by the EXIN/BCS Foundatio …
PDF
DRM
€57.14
Helen Morris & Liz Gallacher: VeriSM™ – Foundation Courseware
Besides the Veri SM™ – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication Veri SM™ – A service management approach for the digital age (ISBN: 9789401802 …
PDF
Inglês
DRM
€63.99
Helen Morris & Liz Gallacher: VeriSM™ – Foundation Study Guide
This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …
PDF
Inglês
DRM
€42.99
Helen Morris & Liz Gallacher: VeriSM™ – Foundation Study Guide
This book is intended as a self-study guide for the Veri SM™ Foundation, Veri SM™ Essentials, and Veri SM™ Plus qualifications. It also supports classroom and online courses for these qualifications. …
EPUB
Inglês
DRM
€42.99
Helen Morris & Liz Gallacher: VeriSM™ – Foundation – Português (Brasil)
pacote do Courseware consiste em duas publicações, Veri SM™ – Foundation Courseware e Veri SM ™ – Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificação d …
PDF
Português
DRM
€63.99
Helen Morris & Liz Gallacher: VeriSM™ Professional Courseware
Besides the Veri SM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication Veri SM™ – A service management approach for the digital age (ISBN: 9789401802 …
EPUB
Inglês
DRM
€95.99
Helen Morris: Working with Stress and Tension in Clinical Practice
Working with Stress and Tension in Clinical Practice is a practical toolkit that sets out a wide range of approaches for reducing stress and anxiety in clients so that they are mentally prepared for …
PDF
Inglês
DRM
€50.03
Helen Morris: Working with Stress and Tension in Clinical Practice
Working with Stress and Tension in Clinical Practice is a practical toolkit that sets out a wide range of approaches for reducing stress and anxiety in clients so that they are mentally prepared for …
EPUB
Inglês
DRM
€50.05
Helen Morris & Liz Gallacher: VeriSM™ – Foundations Courseware – Español (Latino Americanos)
El paquete Courseware consiste de dos públicaciones , Veri SMTM – Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación V …
EPUB
Espanhol
DRM
€63.99
Helen Cameron & Helen Morris: Evangelicals Engaging in Practical Theology
This book aims to introduce a distinctively evangelical voice to the discipline of practical theology. Evangelicals have sometimes seen practical theology as primarily a ‘liberal’ project. This colle …
PDF
Inglês
DRM
€51.32
Helen Cameron & Helen Morris: Evangelicals Engaging in Practical Theology
This book aims to introduce a distinctively evangelical voice to the discipline of practical theology. Evangelicals have sometimes seen practical theology as primarily a ‘liberal’ project. This colle …
EPUB
Inglês
DRM
€51.36
Sarah Evans & Elinor Brooks: Liberty Tales
2015 marked the 800th anniversary of Magna Carta and Arachne Press celebrated with an evening of stories, poetry and song on the subject of Liberty, now collected together in book form. The call out …
EPUB
Inglês
€5.49
Katy Darby & Joan Taylor-Rowan: Five by Five
A showcase for authors Arachne Press has published previously in anthologies, giving a wider perspective on their writing. The collection as a whole has tendency towards fantasy and magical realism, …
EPUB
Inglês
€5.49
Dizz Tate & Tannith Perry: Solstice Shorts
Sixteen short stories that chart the meaning of time, and explore what it can do to us, and for us. Broken hearts, lives lived on fastforward, missed chances, and catastrophic meetings on the road. T …
EPUB
Inglês
€5.49
Helen Morris & Liz Gallacher: VeriSM™ – Foundations Courseware – Español (Latino Americanos)
El paquete Courseware consiste de dos públicaciones , Veri SMTM – Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación V …
PDF
Espanhol
DRM
€63.99
Helen Morris & Liz Gallacher: VeriSM™ Professional Courseware
Besides the Veri SM™ Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication Veri SM™ – A service management approach for the digital age (ISBN: 9789401802 …
PDF
Inglês
DRM
€95.99