Knowledge Management (KM) encompasses a wide range of tools and
methods that are at the heart of the information and communication
society and provide solutions that rely as much on organization as
on technology.
This title brings together contributions from authors from a
range of countries who are recognized as leading figures in this
field, both in an academic and a practical sense. It describes the
strategic aspects of KM and defines the underlying principles in
terms of management, life cycle, process, methods and tools
involved in this discipline. Several approaches to the running of
KM within organizations are then discussed. The influence of KM on
the performance of a company is analyzed and guidelines are given
on various KM approaches that can be used to achieve specific
goals.
Finally, several case studies of companies that have put KM at
the heart of their organizational strategy are given to demonstrate
how this approach has been put into practice.
Given the practical approach taken by this book and the
considerable advantages that a good handling of KM can bring to an
organization, this title will be of great interest to those
involved in this field.
Tabela de Conteúdo
Preface.
Chapter 1. Introduction to KM.
Chapter 2. Can One Identify and Measure the Intangible Capital of the Company?
Chapter 3. Complexity Theory: Dynamics and Non-linearity are the Only Reason for KM to exist.
Chapter 4. Value Creation Through Intangibles: Emerging Good Practice.
Chapter 5. Learning-by-doing Knowledge Externalization: from Boundary Objects to the Emergence of Tacit Knowledge.
Chapter 6. Approaches and Methods for Valuing KM Performance.
Chapter 7. ICIS for KM: Case of the Extended Enterprise.
Chapter 8. KM and Environment Scanning.
Chapter 9. The Concept of ‘Ba’ within the Japanese way of Knowledge Creation.
Chapter 10. KMM.
Chapter 11. Knowledge Mapping: A Strategic Entry Point to KM.
Chapter 12. KM and Innovation.
Chapter 13. Technology and KM.
Chapter 14. Once-upon-a-time KM at Mann+Hummel Automotive France.
Chapter 15. Thales System Engineering Community of Practice: a KM Approach.
Chapter 16. Appraising the Knowledge of a Radio-pharmacy Center Based on Process Mapping and Knowledge Domains Cartography.
Chapter 17. Case study.
The Authors.
Index.
Sobre o autor
Imed Boughzala is an Associate Professor at National
Institute of Telecoms, France. His field of research covers
cooperative information systems and knowledge management.
Jean-Louis Ermine is Head of the Department of Information
Systems at INT and is also President of the French Knowledge
Management Club.
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